Terms & Conditions

1. These General Terms and Conditions (hereinafter “T&Cs”) apply to all services of WLF-Projekt GmbH (FN 400521b), Ritterweg 12, A-6682 Vils (hereinafter “Provider”) relating to the “highline 179” attraction (a suspension bridge over federal road B 179) vis-à-vis customers who are either consumers within the meaning of Section 1 of the Austrian Consumer Protection Act (KSchG) or entrepreneurs within the meaning of Section 1 of the Austrian Commercial Code (UGB) (hereinafter “Customer”).

2. These T&Cs form part of all contracts the Provider concludes with customers via its website “highline179.tirol” (hereinafter “Website”) or by other means of distance selling. Currently, tickets for using “highline 179” can be ordered via the Website. These T&Cs also apply to all future deliveries, services, service work or offers to the Customer, even if not expressly agreed again. It is noted that “highline 179” is accessible for wheelchair users; however, such tickets can only be purchased on site and not via the Website.

3. Deviating, conflicting and/or supplementary agreements or general terms and conditions of the Customer (regardless of their form) shall not become part of the contract unless expressly approved in writing by the Provider.

4. The Provider’s Website contains elements and content which are or may be protected in favour of the Provider or its cooperation partners (e.g., under copyright/related rights, trademark law, patent/utility model law, design law, unfair competition law or other provisions). The Provider and its cooperation partners expressly reserve all rights thereto. Any use of these elements and content (in whole or in part) beyond the ordinary and necessary use of the Website by the Customer is not permitted without the Provider’s prior written consent. This applies in particular, but not exclusively, to trademarks, names and identifiers, content, layout, design and interface of the Website, databases, videos, photographs, texts and graphics.

5. All information provided by the Provider on the Website is non-binding and subject to change and does not constitute a binding offer.

6. The Provider endeavours to ensure the best possible availability of the Website within reasonable and customary standards, but assumes no warranty or liability for accuracy or completeness at all times, any particular characteristic, suitability or fitness for a particular purpose, uninterrupted, error-free or risk-free availability, the ability to access the Website, freedom from transmission, hardware, software or network errors, delays or mistakes (in particular, but not exclusively, regarding price information), or any particular outcome. The Provider reserves the right to discontinue the Website at any time and/or to change its product and/or service offerings.

7. On the Website, the Provider presents its services/tickets. The Customer may then place the desired ticket(s) in the electronic shopping cart and subsequently order them.

8. During the ordering process, the Customer has the option to create a user account, for example to simplify future orders—this requires choosing a username and a (secure) password. Registration is not mandatory for ordering (“order as a guest”). During the ordering process, these T&Cs and the necessary information about the products and contractual terms are provided to the Customer.

9. After entering the required data (first name, last name, if applicable username, address, email address, etc.), the Customer submits a binding offer to conclude a purchase contract for the tickets in the shopping cart by placing the electronic order (clicking “BUY NOW”) on the Website. Before submitting the order, the Customer is given the opportunity to check all entries for correctness and completeness and to correct any input errors. Offer/acceptance are not stored.

10. The Customer is responsible for ensuring that the data provided is complete and correct at all times; otherwise, the order may not be processed properly. The Customer is also obliged to choose and keep any username and password confidential so that unauthorised use by third parties is excluded.

11. After successful transmission of the binding offer to the Provider, the Customer receives an (automated) confirmation by email; this does not yet constitute acceptance of the contract. The Provider accepts the offer after receipt of payment into the Provider’s account and delivery of the ticket(s) by email to the Customer. The Provider reserves the right not to accept an offer without stating reasons (in particular, but not exclusively, if tickets are not available or “highline 179” is not open).

12. The prices displayed on the Website at the time of ordering apply. Unless stated otherwise, all prices are final prices in euros and include statutory VAT currently at 20%.

13. The Customer accepts the payment methods offered on the Website during the ordering/booking process (currently via the payment service provider “Stripe”; in this context, credit card payments, instant bank transfer, PayPal, Apple Pay and Google Pay are offered). The Provider reserves the right to change the offered payment methods and to display this accordingly on the Website.

14. The total costs of an order are due immediately and payable in full. If the Customer is an entrepreneur within the meaning of Section 1 UGB, default interest of 12% p.a. is agreed; otherwise, the statutory provisions apply. The assertion of further claims (including damages) in the event of default remains unaffected.

15. The Customer is only entitled to withhold payment or set off claims against the Provider insofar as such claim has been acknowledged in writing by the Provider or has been finally determined by a court.

16. The Provider offers electronic tickets for using “highline 179” on the Website.

17. Tickets are delivered to the Customer exclusively by email in electronic form (QR code or document in PDF format) to the email address provided by the Customer.

18. These electronic tickets can be used and redeemed by the Customer within 365 calendar days from the date of issue and expire thereafter. To use/redeem the tickets, they must be scanned on site at “highline 179” at the ticket scanner. This can be done either as a printout or digitally (e.g., on a smartphone).

19. The Provider assumes no responsibility or liability for the loss or damage of purchased tickets between purchase and redemption. The Customer must ensure that the ticket (analog or digital) can be presented on site and redeemed accordingly.

20. Tickets are generally personalised for the respective Customer and may not be transferred without the Provider’s consent. Commercial resale is prohibited.

21. The Provider reserves the right to confiscate manipulated, copied or otherwise compromised tickets, or tickets that are used multiple times or transferred, without any right to compensation for the Customer. Further claims of the Provider, in particular but not exclusively claims for damages (if the legal requirements for damages are met), remain unaffected.

23. The suspension bridge “highline 179” is generally open every day from 08:00 to 22:00 (CET) and in all weather conditions (except extreme weather situations). Changes are expressly reserved.

24. The Provider reserves the right to restrict or close access to “highline 179” if necessary, for example for safety reasons or due to extreme weather conditions, if required by official orders and/or if maintenance work or the like must be carried out. Tickets remain valid and can be redeemed by the Customer at another time.

25. “highline 179” is structurally designed for a certain number of people to use/cross it at the same time; this is electronically controlled on site. For safety reasons, these requirements/restrictions must be complied with. Waiting times may occur; Customer claims (e.g., refund or replacement) cannot be derived from this.

26. A purchased ticket is valid for one (1) admission, whereby admission can take place on either side of the bridge (turnstile A or turnstile B). Each ticket is valid for the outward and return route; admission for the return route must take place within 24 hours after leaving the bridge on the respective opposite side of the bridge.

27. The ticket is deemed redeemed as soon as it is scanned for the first time at one of the two admissions (turnstile A or turnstile B) and the Customer enters “highline 179”. A ticket redeemed in this way is void, can no longer be refunded; the ticket cannot be used for multiple admissions at the same turnstile.

32. The Provider is not liable for impossibility of performance or delays due to force majeure/other impediments beyond its control (e.g., natural disasters, outbreaks/epidemics/pandemics, strikes, fire, flooding, labour disputes, operational disruptions, official orders, etc.). If the impediment is not merely temporary, the Provider is entitled to withdraw from the contract; if it is temporary, deadlines are extended accordingly. If acceptance by the Customer is unreasonable due to the delay, the Customer may withdraw by immediate written notice.

33. Use of “highline 179” is generally at the Customer’s own risk. The Customer is responsible for ensuring they have the required physical condition and general fitness.

34. Persons impaired by medication, alcohol, intoxicants or otherwise may not use “highline 179” for safety reasons.

35. The Customer must comply with the Bridge Rules and, if necessary, follow instructions given by staff.

36. The Provider’s liability for slight negligence is excluded, insofar as this does not concern personal injury.

37. The Customer must secure or store personal belongings to the extent necessary; the Provider’s liability for loss/damage is excluded.

38. The Customer’s personal data is processed in compliance with the applicable data protection provisions and on the basis of the Provider’s privacy policy, which forms an integral part of these T&Cs and is available for viewing and download on the Website.

39. For safety reasons, “highline 179” is under permanent video surveillance.

40. Within the scope of video surveillance, images of persons may be recorded; recording is done without showing the face and therefore generally not in a way that makes the persons depicted identifiable. Should personal reference nevertheless arise, the Provider relies on Art. 6(1)(b) and (f) GDPR. Purpose: exclusively security (property protection, personal protection) and detection of misconduct; generally no disclosure to third parties, except authorities if required. Storage: 34 hours, then deletion unless longer retention is required for evidence/legal enforcement purposes.

41. Protection of personal data through organisational and technical measures (including protection against unauthorised access, impairment or loss).

44. These T&Cs and the contractual relationship between Provider and Customer shall be governed exclusively by the laws of the Republic of Austria, excluding the provisions of private international law and the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship shall be the competent court for A-6020 Innsbruck; however, for customers within the meaning of Section 1 KSchG this applies only insofar as this place of jurisdiction coincides with the Customer’s general place of jurisdiction.